Service Deliverables
"An Expert Set of Eyes"
Each service level includes up to
8
hours per month of direct interaction from one of
our team of
world-class DBAs or developers. Our response will
depend upon the nature of the alert that is being
identified. In addition, you have on-demand
(prioritized) emergency performance & tuning advice.
We offer 3 Service levels.
We’re
alerted when your system is performing sub-par, and
act accordingly. You receive a monthly report of
changes / recommendations. This report includes
predictive analysis of systems monitored.
Up to 4 Servers Monitored.
Service monitored normal business hours. Up to
10 hours per month of performance
recommendations
All
Silver-level services,
plus
proactive tuning on (at least) a weekly
basis. Extended service coverage – 10 hours per
business day.
Up to 15 hours of performance recommendations
per month.
Up to 8 servers monitored.
All
Gold-level services and monitoring
on a follow the sun basis. 7x24 monitoring.
Up to 12 Servers monitored. 15 hours of
performance recommendations per month.
20% discount on extra hours on any
on
site or off site service.
