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A remote database management service

What We Do

Third, we send a copy of your database backup to our site for safekeeping

First, we set up your system to perform as smoothly as possible, by examining your system and its capacities based on our own experience. We correct any configuration issues, and ensure all periodic maintenance is performed. We also set up analysis programs that continually monitor capacities and performance.

Second, we send output from all the periodic maintenance, to our site for analysis by both automatic tools and by the eyes of our experienced professionals. If we detect any problems, we correct and fix them automatically.

Fourth, On a daily basis, you will receive an e-mail letting you know that the maintenance was performed and examined, with any corrections that we made, and that your backup arrived safely and completely.

What You Get

Soaring Eagle's RDBA service ensures smooth, continuous operation if your database application. We provide continual maintenance, monitoring and management of the complex software that is your database management system.

Most of the time, we can identify minor problems and fix them before they become major problems, often without any impact to you, other than an e-mail note telling you we've performed a repair.

If a major problem does occur, you have certified experts at your beck and call to fix the problem so that you can get on with your own business.

We also analyze your throughput capacity, so that you know well in advance if and when your system needs to grow

How We Do It

We have high-speed, secure FTP access to our site form yours. We will install software on your computer system which uses this
transmit output form the analysis performed on your server

This software runs overnight, and sends information to us when the analysis is completed.

We analyze this information using automated scripts, and when we identify problems, we are automatically notified to analyze it. If the work can be done remotely we do it from our site, otherwise we call you first thing in morning.

Bad Things Happen to Good Companies

Sometimes, things go wrong which have nothing to do with periodic maintenance. Disks go bad. Disgruntled employees important information. Earthquakes, hurricanes, even theft can make all of your important files vanish without a trace.

If there is a problem, call us. We have a toll-free number your convenience, and off hours, we have a pager which will get you a prompt response.

Your Responsibilities

In case of a real disaster at your site, we will need to send your backed-up database to you. You need to determine how long you are willing to wait for this transmission and
acquire net access fast enough for us transmit this to you. For example, if you have an ISDN line, you can receive your 100 mg database in about 1.5 hours. A T1 line will take only few minutes. If, in case of disaster, you need it faster, simply get faster technology (we can help you with this).

If there are any changes system requirements, we request notification: for example if you are adding an office, or 100 users, or your hardware changes...that we can understand/predict the changes to your system in advance. If you don't want us, you will likely get a phone call from us letting you know of the sudden changes to your system, to verify this is an expected result.

We Do the Rest!

We perform all periodic maintenance on your system, analyze the results daily, and perform any necessary corrections as soon as possible.

We ensure safe storage of your off-site back-ups (if you have selected this service).

We perform ongoing capacity analysis of your system, notify you well in advance if you need more disk, memory or CPU.